Shipping Policy and Rates
Shipping from the United States of America to local and international customers.
Rates can be calculated according to weight and order amount by visiting the cart and then checkout page.
Duties, VAT, and other Taxes
Products and shipping options do not include international taxes, duties, VAT or other feed as regulated by foreign governments. We take no responsibility for customs/import charges If you are unaware of the currently policy for your state of residence, please contact your local customs office.
Customers who do not wish to pay customs fees for any reason after your order has been placed cannot be refunded as the items may not be sent back.
By ordering you agree to accept any import or customs charges for your order.
Shipping Lithium Ion Batteries
We do NOT ship lithium ion batteries internationally. Purchases made containing this type of battery will be shipped by a third party international supplier.
Domestic orders are eligible for lithium ion battery shipment as they are packed with equipment and abide by US shipping law.
Notice of Delivery
Orders that have been marked "delivered" or "delivery attempted" or other phrases that maintain the same meaning as those prior, are considered complete. If you are still missing your order, please contact your local post or customs office, check with a neighbor for a delivery address mistake or your security cameras for theft.
Anyone can state that their package has not been delivered even if is has. The majority of our customs are trustworthy but some are not and tracking information is the only we can ensure receipt of our shipments.
IPA shipments via international mail, do not come with tracking information for the last mile delivery. Please consider purchasing insurance for these package as they are not 100% secure due to foreign policy agreements.
My package was stolen! What now?
If you purchased shipping/order insurance through Route, please file a claim here.
Hand Held Legend is not responsible for packages that have been marked as "delivered" or "attempted for delivery". Please make arrangements to be present for your delivery or provide a secure place to deliver them.
Can you declare a lower value on international customs forms?
No. We are legally required to provide an unaltered purchase amount and invoice according to your countries import laws. Changing prices is illegal.
Opens external website in a new window.
Opens in a new window.
Opens external website.
Customer information - Hand Held Legend, LLC - Checkout