Help Center

FAQ's

General

Where are you located? Do you have a physical store?

Do you offer custom modded consoles?

Can I send my console in for repair?

What is the best way to reach support?

Orders

When will my order ship?

How long does it take to receive my order?

Can I insure my order? What if it never arrives?

How do i file a Route insurance claim?

Can I add things to my order before it ships?

Shipping

Do you offer express shipping?

My package was stolen! What now?

Why isn't my tracking information updating?

Can you declare a lower value on international customs forms?

My shipment is lost. Can you help me?