Customer Service Representative - Social Media APPLY NOW

Willow Grove, PA
27000 - 34000 usd / year
Full time

Hand Held Legend (HHL) is looking for an experienced Customer Service Representative to join our team in Willow Grove, PA. Customer Service Representatives troubleshoot customer problems, process returns, edit and adjust orders and create help resources. This is a unique hands on job for modding enthusiasts who want to help customers bring their hand held gaming devices to the next level! There's tremendous opportunity to grow at HHL and apply your unique skills even outside the job description.

Objectives of the role:

  • Assist customers with order issues through a ticket queue
  • Identify proper products and quantity to fulfill customer orders
  • Assist customers with installation issues, propose strategies to correct mistakes
  • Post on Instagram and Facebook daily
  • Generate self-service help content


  • Associates degree
  • Excellent troubleshooting skills
  • Superb attention to detail
  • Excellent written and verbal communication
  • Prior knowledge of game boy modifications and/or other hand held devices
  • Ability to learn quickly
  • Ability to self-direct work and take initiative to solve problems

Preferred Qualifications

  • Ability to diagnose and repair circuit boards
  • Ability to solder small electronics (build custom game boys for customers)
  • Aptitude to create social media and digital content including professional videos and tutorials
  • Adobe suite experience including Photoshop, illustrator, premier, and after effects
  • Experience working in e-commerce or customer support

Job Type: Full-time

Benefits: Health Insurance

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