Customer Service Representative - Social Media APPLY NOW
Willow Grove, PA
27000 - 34000 usd /
year
Full time
Hand Held Legend (HHL) is looking for an experienced Customer Service Representative to join our team in Willow Grove, PA. Customer Service Representatives troubleshoot customer problems, process returns, edit and adjust orders and create help resources. This is a unique hands on job for modding enthusiasts who want to help customers bring their hand held gaming devices to the next level! There's tremendous opportunity to grow at HHL and apply your unique skills even outside the job description.
Objectives of the role:
Assist customers with order issues through a ticket queue
Identify proper products and quantity to fulfill customer orders
Assist customers with installation issues, propose strategies to correct mistakes
Post on Instagram and Facebook daily
Generate self-service help content
Requirements
Associates degree
Excellent troubleshooting skills
Superb attention to detail
Excellent written and verbal communication
Prior knowledge of game boy modifications and/or other hand held devices
Ability to learn quickly
Ability to self-direct work and take initiative to solve problems
Preferred Qualifications
Ability to diagnose and repair circuit boards
Ability to solder small electronics (build custom game boys for customers)
Aptitude to create social media and digital content including professional videos and tutorials
Adobe suite experience including Photoshop, illustrator, premier, and after effects
Experience working in e-commerce or customer support
Job Type: Full-time
Benefits: Health Insurance
|||Willow Grove, PA|||||||||Hcxp6QHlge8BW_qp|||FULL_TIME|||USD|||YEAR|||range|||30000|||27000|||34000|||true