Game Boy Ultimate Return/Repair/Refund Policy

*This page is a work in progress and is being updated daily. Please stay tuned.*

If you purchase additional items along with a custom game boy ultimate, your items will be shipped all together when your ultimate is completed. 

For USA Customers:

We provide a 100% guarantee and take pride in our work. Purchasing a Game Boy Ultimate product includes a 90 day warranty from purchase. 

*Please note: This is a pre built console. Opening the console will void the product warranty.*

If there is a defect in the console when received, please reach out to support@handheldlegend.com to start the exchange/return process. 

If an ultimate console needs repair by cause of the consumer, it can be sent in to us for full diagnostics and repair. 

This will include a charge of $50 an hour, plus diagnostics, plus replacement parts, plus shipping. After conclusion and estimation, a new invoice will be sent to your email on file. When payment is received for this, we can re ship the console back out. 

Returns can be sent to:
Hand Held Legend
Attn: Returns
519 Davisville Road; Unit 102
Willow Grove, PA 19090

 

For Customers in all other countries:

Our standard return policy does not allow returns internationally. However, if you believe there is a defect in the ultimate console, it is your responsibility to send the console to us at your own cost. You may provide details to us at support@handheldlegend.com.

Returns can be sent to:
Hand Held Legend
Attn: Returns
519 Davisville Road; Unit 102
Willow Grove, PA 19090