Please note: If you purchase additional items along with a custom Game Boy Ultimate, your items will be shipped all together when your Ultimate is completed. 

We provide a 100% guarantee and take pride in our work. Purchasing a Game Boy Ultimate product includes a 90 day warranty from the date your Ultimate is shipped out.

Our Ultimate consoles are backed by a warranty which is voided by accidental or intentional damage. All parts and workmanship are covered for defects for the full duration of the warranty. If you have an issue with your console, reach out to support@handheldlegend.com

Please inspect your console for any possible defects within the 90 day warranty to ensure a repair will be covered.

Orders placed for custom builds, Build-To-Order or requested/approved customizations, cannot be cancelled, modified, or refunded once placed. Custom Ultimates through our builder or approved customizations are not eligible for returns or refunds once received. They are eligible only for defective repairs or requested repairs services.

For USA Customers:

If there is a defect in the console when received, please reach out to support@handheldlegend.com to start the exchange/return process. 

Shipping costs are not covered for Ultimates returned/sent in for repair at a customer's request when there is no defect with the console. If a pre-built console is returned and we deem it not to be in it's original condition, we will charge a restocking fee. Defective or damaged pre-built Ultimate returns will be free of charge.

Custom/Built-To-Order Ultimates through our builder are not eligible for returns or refunds. They are eligible only for defective repairs or requested repairs services.

Repair Services:

We only offer repairs for Ultimate products, at this time, in the USA only. If the console needs repair by cause of the consumer, it can be sent in to us for full diagnostics and repair. This includes consoles within and out of warranty.

If your console is out of warranty, the repair services process will then apply to your console for any reason, including defects. 

This will include a non-refundable charge of $50 diagnostics per console/board, plus labor at $50/hr, replacement parts, shipping insurance, and shipping. After conclusion and estimation, a new invoice will be sent to your email on file. This includes adding Route Shipping Insurance and a shipping cost for UPS Ground or another service at your request that we deem to be the equivalent or higher. When payment is received for this, we can re-ship the console back out.

We highly suggest when sending the console to us, you use a more reliable shipping service and include insurance on the package with the console. We are NOT responsible for damage or loss of the console during this shipment.

General returns can be sent to:
Hand Held Legend
Attn: Returns
519 Davisville Road; Unit 102
Willow Grove, PA 19090

For Customers in all other countries:

Our standard return policy does not allow returns internationally. However, if you believe there is a defect in the Ultimate console, it is your responsibility to send the console to us at your own cost. You may provide details to us at support@handheldlegend.com

We highly suggest when sending the console to us, you use a more reliable shipping service and include insurance on the package with the console. We are NOT responsible for damage or loss of the console during this shipment.

Returns can be sent to:
Hand Held Legend
Attn: Returns
519 Davisville Road; Unit 102
Willow Grove, PA 19090

Custom/Built-To-Order Ultimates through our builder are not eligible for returns or refunds. They are eligible only for defective repairs or requested repairs services.