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If you purchase additional items along with a custom game boy ultimate, your items will be shipped all together when your ultimate is completed.
For USA Customers:
We provide a 100% guarantee and take pride in our work. Purchasing a Game Boy Ultimate product includes a 90 day warranty from purchase.
*Please note: This is a pre built console. Opening the console will void the product warranty.*
If there is a defect in the console when received, please reach out to support@handheldlegend.com to start the exchange/return process.
If an ultimate console needs repair by cause of the consumer, it can be sent in to us for full diagnostics and repair.
This will include a charge of $50 an hour, plus diagnostics, plus replacement parts, plus shipping. After conclusion and estimation, a new invoice will be sent to your email on file. When payment is received for this, we can re ship the console back out.
Returns can be sent to:
Hand Held Legend
Attn: Returns
519 Davisville Road; Unit 102
Willow Grove, PA 19090
For Customers in all other countries:
Our standard return policy does not allow returns internationally. However, if you believe there is a defect in the ultimate console, it is your responsibility to send the console to us at your own cost. You may provide details to us at support@handheldlegend.com.
Returns can be sent to:
Hand Held Legend
Attn: Returns
519 Davisville Road; Unit 102
Willow Grove, PA 19090