Retro Gaming Associate APPLY NOW

Willow Grove, PA
27000 - 35000 usd / year
Full time

Love Game Boys and know what a voltmeter is? Hand Held Legend (HHL) is looking for a talented Retro Gaming Associate to join our team in Willow Grove, PA. Retro Gaming Associates troubleshoot customer problems, repair electronics, and assist customers with product installation questions, pack & ship orders, and create media content to assist them. This is a unique hands on job for modding enthusiasts who want to help customers bring their hand held gaming devices to the next level! There's tremendous opportunity to grow at HHL and apply your unique skills even outside the job description.

Objectives of the role:

  • Assist customers with technical issues through a ticket queue
  • Diagnose and repair circuit boards
  • Solder small electronics (build custom game boys for customers)
  • Identify proper products and quantity to fulfill customer orders
  • Securely package and label shipments
  • Act as quality control for items being shipped
  • Assist customers with installation issues, propose strategies to correct mistakes
  • Create photograph and video based tutorials for customers
  • Compile and write installation instructions
  • Generate self-service help content
  • Create installation videos and other tools to help reduce customer error rate

Requirements

  • Bachelors degree
  • Excellent troubleshooting skills
  • Superb attention to detail
  • Excellent written and verbal communication
  • Prior knowledge of game boy modifications and/or other hand held devices
  • Ability to learn quickly
  • Ability to self-direct work and take initiative to solve problems

Preferred Qualifications

  • Extensive knowledge of game boys and game boy mods
  • Aptitude to create social media and digital content
  • Ability to operate a CNC router
  • Familiarity with 3D and/or UV printers
  • Experience working in e-commerce or customer support
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