Let me start off by saying that while this was my first purchase of a RetroSix Prestige shell, I have built several GBAs and am very familiar with the process. I was disappointed when my shell arrived and there were 2 fairly noticeable flaws on the UV print on the lens, but I didn't want to go through the hassle of a return over small cosmetic flaws so I just built the thing anyway. I used a genuine funnyplaying IPS v2 screen kit. With the shell face down, the screen is as far to the top right as it can possibly go, the lens is correctly placed on the front and yet a significant portion of the screen is covered on the right side by the UV print on the lens. Upon comparing my lens to the stock photos, I noticed that there is a fairly thick white line along the edge of my UV print on mine that there doesn't appear to be on the stock photo. It almost looks like the UV print was cut wrong along that edge or something and that white line is what is covering up the screen underneath. I took multiple photos and sent them in to HHL, and the reply was basically had to have either placed the screen wrong, had the lens installed improperly, they couldn't see where I'd ordered my screen from them so if I didn't that's probably the issue, etc. and made absolutely no comment on the obvious blemishes on the UV print on the lens either. They requested more photos, which I provided and several days later have heard nothing back still. With shipping this shell cost almost $50 and I am honestly so disappointed in this experience that it's not likely I'll purchase from HHL or RetroSix again. It's a shame because up until this point I've always loved ordering from them but I've been chasing them for resolution for over a week now and it just feels like they're trying to shove the blame off on me rather than help find a solution.
Paige,
I am terribly sorry that we did not address your issue promptly. I looked into your ticket and purchase personally and did find and obvious misaligntment and mispritn nof the UV printed lens. We have addressed this issue and will take proper care in quality checking every shell that comes in from now on. We do not want this to happy to any other customers. Please accept our apologies.
~Kyle, CEO
Hand Held Legend and RetroSix
We've teamed up with RetroSix in order bring you custom designed products for all of your retro gaming needs.
Check them out at: https://retrosix.co.uk/
RetroSix is a small team of people who have been in the gaming industry and retail business since 2013, and sold consoles, controllers and even designed our own controllers and consoles.
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