Shipping Protection by Route

Hi Schuyler,

Please be assured, Route tracking is not a scam nor do we intend to frustrate you with this!

Please note the following
- Route Protection is ON by default with all of our orders, with the option to remove it at checkout.
- We do not make profit on Route Protection.
- Without Route protection, lost or stolen packages are not covered. This is to protect the customer from losses as once a package leaves our shipping warehouse, it is completely out of our control.

Please reach out to us at support@handheldlegend.com if you have any additional questions or concerns on this.
-Mitch @HHL-

Thanks for your feedback! Please check your order confirmation to make sure you entered in the correct address. If you did, most likely the shipping company made an error as we do not change/alter shipping addresses unless requested by the customer. Please reach out to our support email so we may look into this further with you.

Thanks for your feedback! Many small companies like us, will use a shipping insurance to ensure both the customer and business are covered in the event of a damaged/lost/etc package. This ensures we may stay in business, have the ability to continue to provide a vast selection of products, and that you will receive your items regardless of if there is an issue or not.

Thanks for your feedback! Route has been a very reliable resource for us and our customers. While it might seem 'sketchy', they are generally very helpful in replacing/refunding products and orders when they meet their guidelines, which are very reasonable. Many small companies like us, will use a shipping insurance to ensure both the customer and business are covered in the event of a damaged/lost/etc package. It is turned on by default because customers may not realize it is an option to use. It is very simple to just remove it from your cart if you do not wish to use the service.