Refund policy

Refunds/Returns

*If you would like to return or receive a refund on any item, please contact support@handheldlegend.com first to ensure that your item will qualify.

Purchases are eligible for return within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

When you receive a backlight/LCD kit, you should perform a dry run before installing to assure that nothing has been damaged in transit. A dry run or test fit means the kit is not installed in the shell. This includes the use of adhesives, brackets, and any performed soldering. All ribbon cables should have no bends or creases in them. If you are unsure how to perform a dry run, please contact our support team and we will be happy to help. Backlight kits that have been installed are not eligible for replacement or return. If a backlight/LCD is returned and shows any signs of having been installed, it may not be eligible for a refund.

Requested returns/refunds/exchanges for items you believe to be defective, may be subject to a troubleshooting process with our support team before proceeding.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns can be sent to:
Hand Held Legend
Attn: Returns
519 Davisville Road; Unit 102
Willow Grove, PA 19090

There are certain situations where only partial refunds are granted (if applicable)

We reserve the right to deduct an amount proportional to the chosen shipping return method from your refund if you order does not quality for a free return:

Refund Deduction Amounts by Shipping Method (USA):

  • $5.00 for USPS First Class Mail Returns
  • $10.00 for USPS Priority Mail Returns
  • $13 for all over carrier returns

Please note international orders are not eligible for return through our customer return portal.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-7 business days.

Refunds for shipping costs and Route Shipping Insurance will not be given.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@handheldlegend.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@handheldlegend.com.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.