Ultimates, consoles and controllers
Warranty, repairs, and returns for Ultimates (our refurbished, modded handhelds), consoles, and controllers.
- Build-to-Order, Made-to-Order, and Assembled products typically require a processing time of 1–3 weeks prior to shipment unless otherwise noted.
- You get a 90-day limited warranty from delivery (per carrier tracking), covering verified defects in parts and workmanship under normal use.
- Not covered: accidental damage, misuse, unauthorized mods, improper handling, damage from opening or altering it, and normal cosmetic wear.
- Email support@handheldlegend.com before shipping anything to us. Troubleshooting may be required, and repairs are made to your original unit.
- Custom builds can't be canceled or changed once ordered, and can't be returned, refunded, or exchanged after delivery; only defect repairs apply.
- Non-warranty repairs, at your expense, may include a non-refundable $50 diagnostic fee, $12.50 per 15 minutes of labor, parts, and shipping.
- For approved US warranty repairs, we cover return shipping. International customers pay shipping to us and all customs fees.
The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is linked below.














