Policies

Orders and shipping

Shipping

How fast orders ship, delivery options, and what happens with late, lost, refused, or misaddressed packages.

  • Orders usually ship within 1 to 2 business days (Mon-Fri). Delivery times at checkout are carrier estimates, not guarantees.
  • Free USPS basic shipping on US orders of $99 or more (not Alaska, Hawaii, or territories). Can't be combined with discount codes.
  • Orders can't be edited or canceled once placed. You can email support to fix a wrong address before it ships but there is no guarantee that we will be able to do so. We never refund shipping or Navidium.
  • Report shipping problems within 30 days of delivery. If a package never arrives, report within 30 days of its last tracking update.
  • Packages marked delivered count as complete. Without Navidium Shipping Protection, we can't refund or replace them.
  • International orders ship DDU: you pay any customs fees, duties, VAT, or taxes, and we never refund them.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

Please note once orders have been placed they may not be edited or cancelled.

At this time, combining orders for shipment cannot be guaranteed. 

Shipping Policy and Rates

Orders placed with us are generally fulfilled within 1 to 2 business days (Mon-Fri) and this may exclude products that fall under our 'Ultimate Policy'. Delays may occur depending on the order volume we experience and staff availability. This is especially true during sales, national (USA) holidays, and around the winter holidays. Once a package is fulfilled, we are unable to make any changes to the order or cancel it. Please review your entire order and the shipping information before completing the order for accuracy. Refunds will not be given under these circumstances if an error occurs. Once packages leave our warehouse, it is not in our control how fast it will get to you from there regardless of shipping option chosen. The shipping times quoted at checkout are estimates, not guarantees, provided by the shipping companies. These estimates do not include our own order fulfillment times. We are not responsible for packages that do not arrive during the estimated timeframe. Refunds will not be given under these circumstances. 

We do not process refunds, for any reason, on shipping costs and Navidium Shipping Insurance costs.

We require any shipping issues to be reported to us as soon as possible. Please report any shipping issue within 30 days of delivery. For a package that never arrives, report it within 30 days of its last tracking update. After that, we may not be able to help.

Unless otherwise specified, all deadlines are measured in calendar days. Shipping Protection (Navidium) claims follow separate deadlines; see our Shipping Protection Policy for details.

Free USPS basic shipping for orders of $99 or more* United States only (Alaska, Hawaii, and territories not included). Certain products may be excluded from this shipping promotion. Cannot be combined with discount codes, reward codes, and/or certain sales and promotions.

Domestic Services

USPS Ground Advantage - Standard service from United States Postal Service. Estimated delivery within 2-5 business days from the date of shipping.

USPS Priority Mail - Expedited service from United States Postal Service. Estimated delivery within 1-4 business days from the date of shipping. 

UPS Ground - Ground service from UPS. Delivery is estimated within 1 - 4 business days from the date of shipping. 

UPS Next Day and 2nd Day Air - Super expedited service from UPS. Delivery within 1-2 business days from the date of shipping.

International Services

GlobalPost Standard - Standard international shipping service from GlobalPost. Delivery within 1 to 4 weeks on average, pending delivery location. This service utilizes the national couriers in the delivery country. Please note we are unable to ship batteries through this service.

USPS First Class Package International - Standard international service from United States Postal Service.  Delivery within 1 to 4 weeks average. Please note we are unable to ship batteries through this service.

UPS Standard - Standard international shipping service from UPS. Delivery within 1 to 2 weeks on average.

UPS Worldwide Expedited - Expedited international shipping service from UPS. Delivery within 2 to 7 business days on average. This is the only international service we can ship batteries with. Please reach out to UPS prior to purchase to find out what your customs fees may be with them to ensure you are able to cover those costs.

DHL Express Worldwide - Expedited international shipping service from DHL. Delivery within 2 to 5 business days on average. Please note we are unable to ship batteries through this service.

APO/FPO/DPO

We do allow the shipment of orders to APO/FPO/DPO addresses. However, we are unable to ship batteries to these addresses. If our online ordering system is not recognizing your address, please review this article for further assistance. 

Pickup Policy

If you chose to do a local pickup from our warehouse, you will notified when your order is ready for pickup. Please ignore any additional emails that state "Your order has been shipped". Orders are usually fulfilled within 1 to 2 business days (M-F) and this may exclude products that fall under our 'Ultimate Policy'. Delays may occur depending on the order volume we experience. This is especially true during sales, new product launches, and around the winter holidays. Orders placed for pick-up are in the same queue as orders being shipped out. Choosing pick-up does not fulfill your order any faster than selecting your order to be shipped out.

You may pick up your order between the operating hours of 9:00am - 3:30pm Monday - Friday, excluding some holidays. Pickup is not available on the weekends. When you arrive to our building, you will see a box directly across from the big glass doors at the entrance with our pick-up packages. 

If you will be unable to pick up your order in this timeframe, you will need to have your order delivered. Any orders not picked up within 10 business days will be cancelled/refunded. 

Please note we are not a retail storefront, and we do not allow customers into our operation. Your respectful cooperation is greatly appreciated. If you have any questions regarding pickups, please reach out to support@handheldlegend.com

Our pickup location will be outside our office door - directly across from the building entrance:
519 Davisville Road
Unit 102
Willow Grove PA, 19090

Lost or Damaged Packages and Shipping Protection

Navidium Shipping Protection is a cost-effective way to ensure your order is protected. At checkout you have the option to add Navidium to your order. By opting out of shipping protection, you acknowledge that orders without Shipping Protection will be handled in accordance with carrier policies and any available carrier claims procedures. Refunds or replacements cannot be guaranteed.

Look over the guidelines to file a claim on time and properly. It is up to the customer to file a claim during the time frames given. If a claim is not filed by the customer on time, we may only be able to honor up to a 50% refund or replacement package/item if there is an issue with the order, at our discretion.

If your package arrives damaged, whether you have shipping insurance or not, please keep any packaging from your shipment as this may be needed to file a claim with the shipping company for compensation.

If you do not have Navidium Shipping Protection on your order and the package is lost, the customer will need to wait for our support team to attempt to locate the package with the shipping company or attempt to receive a credit. If a credit is given to us by the shipping company, we can only then process a refund or replacement package. Shipping companies generally have a time frame for which you can report an issue to locate a package and receive any compensation. Due to this, it is imperative you report any issues as soon as possible.

If you file a claim with the shipping company on your package for any reason, it is up to you to complete this claim. You can reach out to our support team to provide you with any documentation you may need to do so. When you file a claim, compensation either goes to you or to us. If you file a claim with compensation going to you, we consider the transaction complete and cannot offer replacements or refunds regardless of Navidium Shipping Protection status.

Replacement Orders During Shipping Delays or Investigations

If you place a new order intended to replace a shipment that is delayed, missing, or under investigation by the shipping carrier, the original shipment may still be delivered. If you ultimately receive both the original shipment and the replacement order, you are responsible for the return shipping costs of any duplicate items you choose to return. Shipping charges paid for the replacement order are non-refundable and will not be reimbursed, regardless of the outcome of the shipping investigation.

Customs, Duties, VAT, and other Taxes

Products and shipping options do not include international taxes, duties, VAT or other fees as regulated by foreign governments. As listed on the cart page during checkout, all orders are DDU. We take no responsibility for customs/import charges. If you are unaware of the current policy for your state/country of residence, please contact your local customs office before ordering so you know what to expect.

Customers who do not wish to pay customs fees for any reason after your order has been shipped, cannot have their items refunded until the package arrives back to us. We may not see any further tracking updates on the package tracker, which means that we cannot provide an estimated return date. We will not refund for shipping or Navidium Shipping Protection costs. Shipping companies may dispose of packages refused for delivery due to customs fees. In that scenario, we are unable to offer a refund or replacements.

We are not responsible for any issues related to customs authorities and taxes. Please review your countries customs laws before proceeding with purchase.

By ordering you agree to accept any import or customs charges for your order. 

Can you declare a lower value on international customs forms?

No. We are legally required to provide an unaltered purchase amount and invoice according to your countries import laws. Changing prices is illegal.

Refusal of Package or Undeliverable Package

If a package is refused for delivery by the customer for any reason, this package could potentially be disposed of by the shipping company and/or may not be returned to us for several reasons. In this scenario, you may be subject to a waiting period to determine if/when the package may be returned to us. If it is determined that the package will not be returned to our office, we may honor up to a 50% refund of the items in your order at our discretion.

If a package has been deemed as 'Undeliverable' by the shipping company for any reason, including but not limited to, the customer entering in an address incorrectly/incomplete, inaccessible mailbox, missing correct name from shipment on mailbox, failure to pick-up package at post office after unsuccessful delivery, refusal to/did not pay customs fees, and more, this may also result in the package being disposed of by the shipping company or it may be lost in transit back to us. In this scenario, we may honor up to a 50% refund or replacement of items at our discretion. If proof of a return-to-sender has begun, we may not see any further tracking updates on the package tracker. This means that we cannot provide an estimated return date. The customer must wait until the package has arrived back to us for re-shipment or refund and customers are responsible for re-shipment costs. We do not refund shipping costs or Navidium Shipping Protection in these scenarios. 

Shipping Lithium Ion Batteries

We ship lithium ion batteries internationally, however we do NOT ship them via DHL, GlobalPost, or USPS International services. 

Domestic orders are eligible for lithium ion battery shipment as they are packed with equipment and abide by US shipping law.

Notice of Delivery

Orders that have been marked "delivered" or "delivery attempted" or other phrases that maintain the same meaning as those prior, are considered complete. If you are still missing your order, please contact your local post or customs office, check with a neighbor for a delivery address mistake or your security cameras for theft. Anyone can state that their package has not been delivered even if it has. The majority of our customers are trustworthy, but some are not, and tracking information is the only way we can ensure receipt of our shipments.

If you have Navidium Shipping Protection on your order, please file a claim with us as per our guidelines for this situation. It is the responsibility of the customer to file a claim during the time frames given. If there is an issue with filing your claim, please contact support.

If you do not have Navidium Shipping Protection on your order, we are unable to process any refunds or replacements in this scenario. 

IPA shipments via international mail, may not come with tracking information for the last mile delivery. Please consider purchasing protection for these package as they are not 100% secure due to foreign policy agreements.

Name or Address Error

If an address and/or name has been entered incorrectly by you and your order has been fulfilled by our shipping team, we are unable to refund/replace the package. Please contact the shipping company to perform a package intercept or attempt to change the address/name. If you are unsuccessful in this, it may result in the package being disposed of by the shipping company. It may also result in the package being successfully delivered to the incorrect address. If proof of a return-to-sender has begun, we may not see any further tracking updates on the package tracker. This means that we cannot provide an estimated return date. The customer must wait until the package has arrived back to us for re-shipment or refund. We do not refund shipping and Navidium Shipping Protection costs in these scenarios and customers must pay re-shipment costs.

If you initiate a package intercept, hold request, or delivery redirect through any carrier after your order has shipped, please be aware that we are not responsible for any delays, loss, or misdelivery that may result. Carrier intercepts and redirects are not guaranteed and introduce routing variables outside of our control once the package has left our facility. We will make reasonable efforts to assist in locating an affected package but cannot guarantee resolution. 

You may reach out to support@handheldlegend.com to request a name or address change before your order is fulfilled by our shipping department. However, please note that we cannot guarantee these changes will be implemented in time, as the support messages may not be seen before the order is fulfilled. Once your order has been shipped, we are unable to modify the original information provided, and you will be responsible for resolving any issues that arise due to incorrect details. 

My package was stolen! What now? 

Hand Held Legend is not responsible for packages that have been marked as "delivered" or "attempted for delivery". Please make arrangements to be present for your delivery or provide a secure place to deliver them.

If you have Navidium Shipping Protection on your order, please file a claim with us as per our guidelines for this situation. It is the responsibility of the customer to file a claim during the time frames given.

Shipping protection

What Navidium Shipping Protection covers, and how and when to file a claim.

  • Add it at checkout with the "Protected Checkout" button. Without it, the carrier's own claims process applies and nothing is guaranteed.
  • If your order is lost, damaged, or marked delivered but never arrives, we reship or replace it, or refund if no replacement exists.
  • Lost: wait 7 business days (US) or 20 (international) after the last tracking update, then file within 30 business days of it.
  • Delivered but missing: file 5 to 30 business days after delivery. Damaged: file within 30 business days of delivery, with photos or video.
  • Not covered: wrong addresses, return-to-sender or undeliverable packages, customs delays or fees, and intercepts or redirects you request.
  • Late claims may be denied, or if approved, may get only a partial refund or replacement of up to 50%.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

For extra peace of mind, we offer Navidium Shipping Protection at checkout. It helps cover eligible orders in case something goes wrong during shipping - whether that's loss, theft, or damage.

Adding or Removing Protection

  • To add Shipping Protection: click the yellow "Protected Checkout" button in your cart.
  • To skip it: click "Checkout Without Protection," located just below that button.

Opting Out of Navidium Shipping Protection

If you choose to check out without Shipping Protection, your order will be handled according to the shipping carrier's own policies and claims process instead. Refunds or replacements in this case can't be guaranteed, since we're relying on the carrier's standard procedures rather than our own coverage.

What's Covered

If your order is lost, damaged, or marked as delivered but never arrives, we'll happily reship your order or send replacements for any affected items - whichever best fits your situation. If a replacement isn't available, we'll issue a refund instead.

To keep things running smoothly, claims need to meet a few simple guidelines. Please review them before submitting, and once you're ready, you can file your claim here.

Lost Shipments

Lost Packages

A package is considered lost if it has not been marked as delivered and the following waiting periods have elapsed:

  • Domestic (United States): at least 7 business days after the last tracking update.
  • International: at least 20 business days after the last tracking update.

Claims for lost packages must be submitted within 30 business days of the last tracking update.

After a claim is submitted, our support team may require an additional waiting period while we work with the shipping carrier to locate the package before determining claim eligibility.

Invalid Address or Delivery Barriers

Packages that cannot be delivered due to an incorrect address, restricted access, or other delivery barriers are not considered lost and are not eligible for Shipping Protection coverage.

If the package is being returned to us, we must first wait until it has been received at our facility before a resolution can be provided.

Once the package has been returned, we can either:

  1. Refund the item(s) value (shipping charges and Shipping Protection fees are non-refundable), or
  2. Reship the package at your expense.
Return to Sender and Undeliverable Packages

Packages marked by the carrier as Return to Sender or Undeliverable are not considered lost and are not eligible for Shipping Protection coverage.

If the package is being returned to us, we must first wait until it has been received at our facility before a resolution can be provided.

Once the package has been returned, we can either:

  1. Refund the item(s) value (shipping charges and Shipping Protection fees are non-refundable), or
  2. Reship the package at your expense.

Customs Delays and Customs Fees

Customs Delays

Shipping Protection does not cover shipments that are delayed or held by customs.

Customs Fees

All orders are shipped DDU (Delivered Duty Unpaid), meaning you are responsible for any duties, taxes, or customs fees required to complete delivery. Shipping Protection does not cover these fees under any circumstances, including on replacement shipments. See our Shipping Policy for more details.

Replacement Shipments

If a replacement is approved and you have already paid customs fees on the original shipment, please note that Shipping Protection does not cover those fees - including on replacement shipments. Any refund for duties paid would need to be requested directly from the shipping carrier or local customs authority, as we're unable to issue that refund ourselves.

Stolen Shipments

Delivered but Missing Package

If your package is marked as Delivered but has not been received, claims must be submitted:

  • No sooner than 5 business days after the delivery date.
  • No later than 30 business days after delivery.

Shipping carriers occasionally mark packages as delivered before they arrive. Waiting a few business days helps ensure the package is not still in transit or easily located around the delivery address.

A police report may be required in order to process a claim on a package considered stolen.

After a claim is filed, our support team may require additional time to work with the shipping carrier - including confirming delivery GPS coordinates - before determining eligibility.

Delivered to Wrong Address

If the address entered at checkout was correct but the carrier delivered your package elsewhere, we consider this stolen, and the shipment may be eligible for replacement under Shipping Protection.

Additional verification may be required before a claim is approved. Our support team may require a waiting period to work with the shipping company and/or confirm the incorrect delivery through GPS coordinates.

Damaged Shipments

Damaged Items
  • Claims for damaged items must be submitted within 30 business days of delivery.
  • A damaged item is defined as an item that arrives with physical damage affecting its condition, functionality, or intended appearance.
  • Photos, videos, and/or other supporting documentation will be required to evaluate the claim.
Out-of-Stock Replacements

If a replacement item is unavailable, we may provide either:

  • A refund, or
  • An equivalent replacement item(s).

Other Order Issues

Missing or Incorrect Items

If your order is missing item(s) or you received the wrong item(s), please contact support@handheldlegend.com so we can assist you.

Product Quality Concerns

If you are dissatisfied with your product(s) for reasons unrelated to shipping damage, please contact support@handheldlegend.com and we'll be happy to review the situation.

General Guidelines

Incorrect Shipping Address

Shipping Protection doesn't cover orders affected by an incorrect shipping address entered at checkout. We'd recommend double-checking your address before completing your order to help avoid delivery issues.

Customer-Initiated Intercepts and Redirects

If you request a carrier intercept, hold, or address redirect after your order has shipped, coverage does not extend to any resulting loss, delay, or misdelivery.

Carrier intercepts and redirects are convenience services offered by the shipping carrier, not guaranteed to succeed, so any issues that happen during or after a redirect fall outside what Shipping Protection covers.

We'd recommend reviewing your carrier's intercept policies before requesting one, so you know what to expect.

Filing a Claim

It is your responsibility to submit a claim within the applicable filing deadlines. Claims filed outside the required timeframes may be denied. If approved, claims may only be eligible for a partial refund or replacement of up to 50%, as our ability to verify and investigate shipping-related issues - as well as recover losses from the shipping carrier - becomes more limited after the claim filing deadlines have passed.

Replacement Shipping Methods

Replacement shipments may be sent using a different carrier or shipping service than the one originally selected, depending on your destination and any applicable shipping restrictions.

Questions?

If you have any questions about Shipping Protection, please contact support@handheldlegend.com.

Returns and repairs

Returns and refunds

How returns and refunds work for regular parts and kits (not Ultimates, consoles, or controllers).

  • You can return items within 30 days of delivery (per carrier tracking), and any problem must be reported to us within 30 days of delivery.
  • Returns must be new and unused with all original packaging and accessories. Used, incomplete, or repackaged items get no refund.
  • A one-time $8.99 return fee is deducted from refunds for new, unused items, unless the item is found to be damaged or defective by our support team.
  • US customers start returns in our self-service return portal. International customers pay their own return shipping.
  • Damaged or defective? Email support@handheldlegend.com first. Don't use the portal, or uninstall an installed item, until support confirms.
  • Never refundable: shipping costs, Navidium Shipping Protection, gift cards, clearance items (final sale), modified items, and installed backlight kits.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy
Return and Refund Policy for HandheldLegend.com

Thank you for shopping with Hand Held Legend! We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a return policy as outlined below (conditions may apply). Please leave a note with your return request stating the reason for the return with as much information as possible. This will help speed up the return process to ensure it is eligible as stated in the guidelines below. Our support team may need to reach out to you to clarify the reasons for return. Please read the following:
  • Self-Service Return Portal: Items that are in new condition can be returned easily using our self-service return portal. Simply visit our returns page to initiate the return process and print your return label. This portal is for domestic (USA) customers only.
  • International Customers: If you need to return a product that is new and unused, it is up to you to cover the return shipping costs. The portal is not available for international returns. Same rules for defective/damaged items as seen above apply.
  • Shipping Costs for Returns: For returns of new, unused items, a one-time return shipping fee of $8.99 will apply. This fee covers the cost of processing and handling your return. The fee will be deducted from your return refund. Fee does not apply if our support team has determined your product is damaged or defective.
  • Returns: You may return items within 30 days of delivery, as shown by carrier tracking. If tracking shows no delivery date, the 30 days begin 14 days after shipment.
  • Condition: To be eligible for a return, items must be in new, unused condition with all original packaging and accessories intact. If returned items are found to be in used condition, are missing items, or not in original packaging, no refund will be issued.
  • Damaged Items: If your item arrives damaged, it may be eligible for a replacement. Please contact our support team at support@handheldlegend.com with photos of the damaged item(s) and the package (if applicable) for authorization to begin the replacement process. Do not proceed with a return in the portal until you have received confirmation from our support team. Please review our Shipping Policy, specifically the  'Lost or Damaged Packages and Shipping Protection' section.
  • Defective Items: If your item is defective, it must go through troubleshooting with our support team. Do not proceed with a return in the portal until you have received confirmation from our support team. Please contact support@handheldlegend.com to troubleshoot/resolve the issue before initiating a return or replacement. Photos and/or videos may be required. If you have already installed the product, please do not uninstall or de-install it at this time. We may need to inspect the installation and any soldering work performed in order to verify the issue and/or provide appropriate troubleshooting steps. Failure to adhere to the troubleshooting process will result in your return being denied. Refunds for shipping costs and Navidium Shipping Protection are not given in these instances.
  • Reporting Problems: Any issue(s) with product(s), whether it is damaged, defective, general dissatisfaction, etc. needs to be reported to us within 30 days of delivery. For a package that never arrives, report it within 30 days of its last tracking update.
  • Opened & Installed Items: Items that have been installed or removed from their packaging may not be eligible for refund or replacement. This includes, but is not limited to, removing protective films, soldering, bending, or any other alterations made to the item. You may reach out to support to see if your item will qualify.
  • LCD & Backlight Kits: All LCD and backlight kits must be tested according to our testing guide before install steps such as, but not limited to, removing the protective film, using brackets/adhesives, unnecessary bending/creases in cables, or performing any soldering unless specified as necessary on the product page for basic functionality. Perform a dry run (test fit), as seen in this HHL Wiki Guide, to ensure the kit is undamaged before installation. We highly recommend running a game to ensure there are no defects on non-white pixels. Installed backlight kits are not eligible for return or replacement. If a backlight/LCD is returned and shows signs of installation, no refund will be issued. If you're unsure how to test your kit, please visit the link below or contact our support team.
  • Modifying a Product: Items modified for any reason are not eligible for return.
  • Modding Risks: Modding always carries some risk. When you open or modify a console, controller, or other device, you accept responsibility for any damage to it, including damage caused by a part you bought from us. We can't cover or compensate for damage to items you didn't buy from us.
  • Replacement Processing: Replacements are processed only after the original item has been received, inspected, and processed at our facility. Returns are currently processed on Tuesdays and Wednesdays each week.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund at that time. We inspect returns on Tuesdays and Wednesdays. Once your return is approved, we issue your refund; your bank may take 1 to 7 business days to show it. Refunds for shipping costs and Navidium Shipping Protection will not be given.
  • Partial Refunds: There may be certain situations where partial refunds will be given which will be determined by our support team.
  • Cancelations/Edits: Once an order has been placed, it cannot be canceled or edited. If your shipping address is wrong, email support@handheldlegend.com right away. We'll correct it if we can before your order ships, but we cannot guarantee it. We highly recommend ensuring you know exactly what you need prior to placing an order and that all items are correct/compatible. If you are unsure about what you need/if a product is correct, please reach out to support@handheldlegend.com first and wait for a response before placing an order.
  • Accidental Returns: Items returned accidentally are not eligible for return. Any items sent back to us by mistake must have shipping costs paid for by you if you wish to receive them back.
  • Late Package Arrival: We do not process refunds for shipping costs when a package does not arrive by the estimated time shown at checkout as per our Shipping Policy. Items you wish to return due to a package arriving late, will have the one-time return shipping fee of $8.99 applied. This fee covers the cost of processing and handling your return. The fee will be deducted from your return refund. Packages in transit at the time the return is requested will be denied. You may request the return again once you have received the package.
  • Missing/incorrect item(s): If you are missing item(s) or received incorrect item(s), please reach out to support@handheldlegend.com. Missing and incorrect item replacement(s) will be shipped out using the same shipping method from the order with the missing item. If incorrect items were received, we may request these items to be returned to us before the correct item(s) is shipped out. 
  • Customs Fees: For international customers, we do not cover any customs fees, taxes, tariffs, etc. for any replacement parts, missing parts, etc. shipped to you. We will do our best to mark the invoice accordingly to acknowledge the item(s) is for repair, replacement, or missing from a previous paid order. We do not refund the cost of customs fees for any reason.
  • Shipping Address: If your shipping address has changed since your original order, you are responsible for notifying our support team to ensure any replacement or missing product is shipped to the correct address. We are not responsible for additional shipping costs, reshipment fees, or other costs incurred if we are not notified of the address change before shipment.
  • Coupon Codes/Reward Codes/Wholesale Discounts: At this time, we do not allow bulk/wholesale discounts to be applied with any other discount or reward code. Wholesale discounts may or may not be available during sales/promotions/offers. You can only apply one discount or reward code per order. Automatic free shipping discounts will be voided if a discount or reward code is applied. Free shipping discounts may or may not be available during sales/promotions/offers. Discounts/code stacking is subject to change at any time especially during sales. We cannot retroactively honor any discounts, codes, or rewards not redeemed at the time an order was placed. We do not offer refunds on orders not placed during a sales timeframe. This includes Flash sales and scheduled sales. Sale time frames/duration in Eastern Standard Time may or may not be given at our discretion. 
  • Clearance Items: All clearance items are final sale and cannot be returned, exchanged, or refunded. This includes, but is not limited to, damage, defects, and more.
  • Gift Cards: Gift cards are not able to be refunded once issued.
  • Shipping and Navidium Costs: Shipping costs and Navidium Shipping Protection costs are not able to be refunded for any reason.
  • Days and Deadlines: Unless otherwise specified, all deadlines are measured in calendar days. Shipping Protection (Navidium) claims follow separate deadlines; see our Shipping Protection Policy for details.
  • Ultimates, Consoles, and Controllers: This policy DOES NOT apply to our Ultimates, consoles, and controllers. Please review our Ultimate Policy here.
If you have any questions or need assistance with your return, defective, or damaged item, our customer support team is here to help at support@handheldlegend.com.

Thank you for choosing Hand Held Legend!


Ultimates, consoles and controllers

Warranty, repairs, and returns for Ultimates (our refurbished, modded handhelds), consoles, and controllers.

  • Build-to-Order, Made-to-Order, and Assembled products typically require a processing time of 1–3 weeks prior to shipment unless otherwise noted.
  • You get a 90-day limited warranty from delivery (per carrier tracking), covering verified defects in parts and workmanship under normal use.
  • Not covered: accidental damage, misuse, unauthorized mods, improper handling, damage from opening or altering it, and normal cosmetic wear.
  • Email support@handheldlegend.com before shipping anything to us. Troubleshooting may be required, and repairs are made to your original unit.
  • Custom builds can't be canceled or changed once ordered, and can't be returned, refunded, or exchanged after delivery; only defect repairs apply.
  • Non-warranty repairs, at your expense, may include a non-refundable $50 diagnostic fee, $12.50 per 15 minutes of labor, parts, and shipping.
  • For approved US warranty repairs, we cover return shipping. International customers pay shipping to us and all customs fees.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

For the purposes of this policy, “Ultimate” refers to our refurbished and modified handheld console products.

Processing Times & Shipping

If additional items are purchased alongside a Build-to-Order, Made-to-Order, Assembled, or custom-built Ultimate, Console, or Controller, all items within the order will ship together once the custom product has been completed.

Build-to-Order, Made-to-Order, and Assembled products typically require a processing time of 1–3 weeks prior to shipment.

Some products may not qualify for free shipping. International orders containing additional non-custom items may require multiple shipping charges depending on the contents of the order.

Warranty Coverage

We take pride in the quality of our work and stand behind our products. Ultimates, Consoles, and Controllers include a 90-day limited warranty beginning on the date your order is delivered, as shown by carrier tracking. If tracking shows no delivery date, the warranty begins 14 days after shipment.

This warranty covers verified defects in parts and workmanship under normal use during the warranty period.

The warranty does not cover:

  • Accidental damage

  • Misuse

  • Unauthorized modifications

  • Improper handling

  • Damage caused by opening or altering the product

  • Cosmetic wear from normal use

Please inspect your product upon arrival and report any potential defects within the 90-day warranty period to ensure eligibility for warranty service.

If you experience any issues with your product, please contact support@handheldlegend.com before shipping the product to us. Products sent without prior approval from our support team may experience delays or be refused.

Depending on the issue experienced, troubleshooting steps may be required before a repair, return, or exchange can be approved. Our support team may provide setup guidance, documentation, testing procedures, or troubleshooting instructions to help identify and resolve the issue. 

Products that require return to our facility for repair are eligible for the repair process only and are not eligible for direct replacement. Repairs are performed on the original product returned by the customer.

Important Information About Modded Products

You can review our article about the refurbishment process for Ultimates here.

We also strongly recommend reviewing our “All About Ultimates” article, which serves as a general guide for Ultimates and other modded consoles and controllers.

Because these products contain aftermarket modifications, certain characteristics or behaviors may differ from original manufacturer products. Some characteristics associated with aftermarket modifications may not currently be avoidable or considered manufacturing defects eligible for warranty, return, refund, or exchange coverage.

Returns, Refunds & Order Changes

Orders placed for Build-to-Order products or approved customizations cannot be canceled, modified, or refunded once the order is placed. If your shipping address is wrong, email support@handheldlegend.com right away. We'll correct it if we can before your order ships, but we can't guarantee it.

Custom-built Ultimates, Consoles, and Controllers created through our builders or approved customization requests are not eligible for returns, refunds, or exchanges after delivery. These products are eligible only for approved repair services relating to verified defects.

If a non-defective product is approved for return or exchange, it must be returned in its original condition. Products returned with damage, wear, missing components, or signs of use beyond normal inspection may be subject to restocking, cleaning, repair, or replacement part fees.

Replacements and returns are processed only after the original item has been received and inspected at our facility. Returns are currently processed on Tuesdays and Wednesdays each week.

Applicable labor charges may include $12.50 per 15 minutes in addition to replacement part costs if necessary.

Shipping charges and Navidium Shipping Protection costs are non-refundable.

Packaging & Shipping Recommendations

We strongly recommend retaining the original packaging or protective case used to ship your Ultimate, Console, or Controller whenever possible.

If repair service is needed, using the original packaging helps provide safer transportation during shipment.

When shipping products to our facility, we strongly recommend using a reliable shipping carrier and purchasing shipping insurance. We cannot guarantee coverage for products lost or damaged during transit to our facility.

Non-Defective Repairs & User Error

If a product is returned for repair and no defect is identified, or the issue is determined to result from setup, compatibility, configuration, misuse, or user error, return shipping costs will not be covered.

Support documentation and setup guides may be provided to assist with troubleshooting and product functionality.

USA Customers

Warranty Repairs (USA)

If a verified defect is identified within the warranty period, please contact support@handheldlegend.com to begin the repair, exchange, or return approval process.

For approved warranty defects within the United States, return shipping costs associated with warranty service will be covered by us.

Shipping costs are not covered for:

  • Non-defective returns

  • User error or setup-related issues

  • Damage caused by misuse, accidents, or unauthorized modifications

  • Requested modifications or non-warranty services

Repair Services (USA)

Products requiring repair due to accidental damage, misuse, unauthorized modifications, customer-requested work, or out-of-warranty defects may be sent to us for diagnostics and repair services at the customer’s expense.

Repair services may include:

  • A non-refundable $50 diagnostic fee per product

  • Labor charges of $12.50 per 15 minutes

  • Replacement parts

  • Shipping and insurance costs

After diagnostics are completed, an estimate and invoice will be sent to the email address associated with your order. In some cases, a specific shipping method may be required for the return shipment.

It is the customer’s responsibility to notify our support team of any address changes or requested delivery scheduling preferences before the repaired or exchanged product is shipped back. 

Repair turnaround times may vary depending on workload, parts availability, and the nature of the repair.

We strongly recommend that customers do not open or modify the product themselves, including for repairs, component swaps, or cleaning. Damage resulting from unauthorized disassembly or modifications may void warranty coverage.

International Customers

Warranty Repairs (International)

If your product requires warranty service due to a verified defect, customers are responsible for shipping the product to our facility for inspection or repair.

For approved warranty repairs, we will cover:

  • Repair labor

  • Replacement parts

  • Return shipping back to the customer

International customers remain responsible for:

  • Shipping costs to our facility

  • Customs fees, Duties, VAT, Tariffs, Import/export fees, and Brokerage fees.

We do not cover customs-related charges for any international shipment, including warranty returns.

Please contact support@handheldlegend.com before shipping any product internationally for repair, return, or exchange approval.

Repair Services (International)

Products requiring repair due to accidental damage, misuse, unauthorized modifications, customer-requested work, or out-of-warranty defects may be sent to us for diagnostics and repair services at the customer’s expense.

Repair services may include:

  • A non-refundable $50 diagnostic fee per product

  • Labor charges of $12.50 per 15 minutes

  • Replacement parts

  • Shipping and insurance costs

  • Customs fees, Duties, VAT, Tariffs, Import/export fees, and Brokerage fees.

After diagnostics are completed, an estimate and invoice will be sent to the email address associated with your order.

It is the customer’s responsibility to notify our support team of any address changes or requested delivery scheduling preferences before the repaired or exchanged product is shipped back. 

Repair turnaround times may vary depending on workload, parts availability, and the nature of the repair.

We strongly recommend that customers do not open or modify the product themselves, including for repairs, component swaps, or cleaning. Damage resulting from unauthorized disassembly or modifications may void warranty coverage.

International Customs & Refused Deliveries

International customers are responsible for all customs fees, duties, VAT, tariffs, brokerage fees, and similar import-related charges associated with receiving repaired, exchanged, or returned products.

If you are unfamiliar with your country’s import policies, we recommend contacting your local customs office before beginning a repair, return, or exchange process.

If a shipment is refused due to customs charges or import fees, refunds or replacements cannot be processed until the package has successfully returned to us.

Please note that some shipping carriers may dispose of refused packages instead of returning them to the sender. In these situations, we may be unable to provide refunds, replacements, or recovery of the product.

 

Questions? Please reach out to us at support@handheldlegend.com

Custom work

UV printing

Rules for custom UV-printed products, including final sale terms and print error claims.

  • UV-printed items are made to order and final sale: no refunds, returns, or exchanges, except verified print or manufacturing errors by us.
  • Report defects or print errors within 7 days of delivery with clear photos. If we're at fault, we repair or replace at our discretion.
  • Installing the shell voids replacement. Problems from your artwork, low-resolution images, wrong files, or design choices aren't defects.
  • We print exactly what you submit, and no refunds if you dislike your design. Slight color differences from your screen are normal.
  • Production usually takes a week or less, up to three weeks when busy; other items ship with it. Orders can't be changed or canceled once placed.
  • We don't keep your artwork after production, and you must own or have permission to use anything you upload.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

UV Custom Product Policy

All products ordered through our UV Printing service are made-to-order custom products. Because every design is produced specifically for each customer, all UV printed items are final sale and are not eligible for refunds, returns, or exchanges. Products under this policy are typically produced in a week or less, but under high order volume times, this may extend to three weeks. If your order includes other items, they ship together once your printed item is finished.

By placing an order, you acknowledge that you have reviewed and approved your design prior to purchase.


Customer Responsibility

Customers are solely responsible for ensuring that:

  • Uploaded images and artwork are the correct files.

  • Designs are properly sized, aligned, and oriented as intended.

  • Text, colors, and graphics appear exactly as desired before submitting an order.

We print the design exactly as it is provided. We do not modify, proofread, or redesign customer artwork unless explicitly agreed upon as a separate design service.


Design Satisfaction

We cannot offer refunds or replacements simply because a customer decides they do not like the design they created after receiving the finished product.

If you designed it, approved it, and ordered it, that is the product you will receive.

Please take your time reviewing your design before completing your purchase.


No Design Storage

We do not store customer artwork or print files after production.

If you would like to place another order using the same design in the future, you must upload the original image or artwork again during checkout.

We cannot recover or resend previously submitted designs.


Manufacturing Defects & Print Errors

If your order arrives with a manufacturing defect or a printing error caused by us (such as incorrect printing, major print defects, or damage that occurred before delivery), please contact us within 7 days of delivery with clear photos of the issue. 

If we determine the error was our responsibility, we will repair or replace the affected item at our discretion.

Performing any installation steps with the shell will make it ineligible for replacements should this instance occur.

Issues resulting from customer-submitted artwork, low-resolution images, incorrect file uploads, or design choices are not considered manufacturing defects.


Color & Print Variations

Actual printed colors may vary slightly from what is displayed on your monitor, phone, or tablet due to differences in screen calibration, material finish, and the UV printing process.

Minor color variations are normal and are not considered defects.


Image Quality

Print quality is limited by the quality of the artwork provided.

Low-resolution, blurry, compressed, or poorly cropped images will print exactly as submitted. We are not responsible for poor print results caused by low-quality artwork.


Intellectual Property

By uploading artwork, you confirm that:

  • You own the rights to the images or artwork, or

  • You have permission from the copyright owner to use and reproduce the material.

Customers assume full responsibility for any copyright, trademark, or intellectual property claims arising from submitted artwork.

We reserve the right to refuse any design that infringes on intellectual property rights or contains offensive, illegal, or prohibited content.


Order Changes & Cancellations

Orders cannot be modified or canceled once placed.

If your shipping address is wrong, email support@handheldlegend.com right away. We'll correct it if we can before your order ships, but we can't guarantee it.


Acceptance of Policy

By placing an order through our UV Printing service, you acknowledge that you have read, understood, and agreed to this policy and understand that all custom UV printed products are made specifically for you and are therefore non-refundable except in cases of verified manufacturing or printing errors caused by us.

Laser engraving

Rules for laser engraving: allowed designs, returns, and processing time.

  • Engraved items can't be returned unless there is a manufacturing defect or an error on our part.
  • Allow about 1-2 weeks from order confirmation, sometimes longer. Other items in your order wait so everything ships together.
  • After you buy, our team contacts you for your image. High-resolution JPEG, PNG, or SVG files work best.
  • We won't engrave copyrighted material without permission or offensive content, and may refuse requests that break these rules.
  • Each engraving is one of a kind, so no two consoles will have the exact same design or pattern.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

Thank you for choosing our laser engraving services. To ensure a smooth and professional experience, please familiarize yourself with our engraving policy outlined below:

Copyrighted Material: We strictly prohibit the engraving of copyrighted material without proper authorization from the copyright owner. Customers are responsible for ensuring that the images or designs provided for engraving are their original creations or obtained with the necessary rights and permissions.

Offensive Material: We uphold a standard of respect and professionalism, and therefore, we do not engrave any material that is deemed offensive, discriminatory, or inappropriate. This includes but is not limited to content that is vulgar, hateful, discriminatory, sexually explicit, or promotes violence.

Returns: Due to the personalized nature of laser engraving, we do not accept returns on engraved items unless there is a manufacturing defect or error on our part. It is essential for customers to review and verify the design and text before submitting them.

Image Provision: Customers are responsible for providing the image or design they wish to have engraved. We recommend high-resolution images in a suitable file format (such as JPEG, PNG, or SVG) to ensure optimal engraving quality. If you need guidance on image specifications check out our Engraving Services Recommendations page. You will be contacted by our team to ask for the image you want engraved after purchasing the service. 

Unique Engravings: Each console we engrave is one-of-a-kind, and we take pride in delivering custom creations. Please note that due to the individualized nature of our engravings, no two consoles will have the same exact design or pattern.

Processing Time: The laser engraving process requires careful attention to detail and precision. As such, please allow a processing time of approximately 1-2 weeks from the date the order is confirmed. We strive to complete each engraving within this timeframe but may occasionally require additional time for complex designs or during peak periods. If you have purchased other items, they will also be put on hold until engraving is done, so that your items ship together. We appreciate your patience.

By engaging our laser engraving services, you acknowledge and agree to comply with the above policy. We reserve the right to refuse engraving requests that violate these guidelines or may compromise the integrity of our business. For any further inquiries or assistance, please feel free to contact our customer service team.

Thank you for choosing us for your laser engraving needs.

Your uploaded artwork

Your promises and responsibilities when you upload artwork for custom sticker printing.

  • You confirm you created and own the artwork, or have all rights and permissions needed to print it.
  • Don't upload copyrighted or trademarked material, or others' logos or characters, without express written permission. We may ask for proof.
  • Illegal, obscene, hateful, violent, pornographic, or discriminatory content isn't allowed. We may refuse, remove, or cancel it.
  • You're fully responsible for your uploads and agree to cover our costs, including legal fees, from any claims about them.
  • We may review uploads but don't have to. Violations can mean order cancellation, account suspension, or legal consequences.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

By uploading artwork, images, graphics, text, or any other content (“Content”) to our website and placing an order for custom sticker printing, you (“User”) agree to the following terms:


1. Ownership of Uploaded Content

You affirm, represent, and warrant that:

  • You are the sole creator and owner of the Content; OR

  • You have obtained all necessary rights, licenses, and permissions to use the Content for the purpose of printing stickers through our service.


2. No Copyrighted or Protected Material

You agree NOT to upload or submit any Content that:

  • Infringes upon any copyright, trademark, patent, publicity right, or any other intellectual property right.

  • Contains logos, characters, artwork, or other material that belongs to third parties unless you have express written permission to use them.

We reserve the right to request proof of ownership or permission at any time.


3. Prohibited Content

You agree that you will not upload any Content that:

  • Is illegal, obscene, hateful, defamatory, harassing, threatening, or otherwise inappropriate.

  • Contains violence, pornography, or content that is discriminatory.

  • Violates any local, state, federal, or international law or regulation.

We may refuse to print or may remove any Content at our sole discretion.


4. User Responsibility & Liability

You acknowledge and agree that:

  • You are fully responsible for all Content you upload.

  • You assume all legal liability related to the Content, including claims of copyright infringement, trademark violations, privacy violations, and any other legal disputes.

  • You will indemnify, defend, and hold harmless Hand Held Legend, its owners, employees, and affiliates from any and all claims, damages, losses, costs, and expenses (including legal fees) arising out of or relating to the Content you upload.


5. Right to Refuse Service

We reserve the right to:

  • Reject or cancel any order containing prohibited, infringing, or inappropriate Content.

  • Suspend or terminate user accounts found violating these terms.


6. No Review Obligation

While we may review uploaded Content, we are not obligated to monitor what users submit.
The responsibility for legal compliance remains entirely with the User.


7. Agreement Confirmation

By checking the agreement box and submitting your order:

  • You confirm that you have read, understood, and agree to these Terms & Conditions.

  • You acknowledge that violation of these terms may lead to order cancellation and possible legal consequences.

Privacy and legal

Privacy

What personal information we collect, how we use and share it, and your privacy rights.

  • We collect contact, payment, account, order, device, and usage details from you, automatically through cookies, and from partners.
  • We use it to fill orders, run your account, provide support, prevent fraud, meet legal duties, and for marketing and ads.
  • We share it with Shopify, service providers such as payment and shipping companies, and marketing partners for targeted ads.
  • Depending on where you live, you may request access to, deletion, correction, or a copy of your data, or opt out of targeted ads.
  • Depending on where you are, we treat a Global Privacy Control signal as an opt-out. You can unsubscribe from promotional emails anytime.
  • Privacy questions or requests: support@handheldlegend.com, +1 215-421-3048, or Hand Held Legend, LLC, 519 Davisville Rd, Unit 2, Willow Grove PA 19090.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

Last updated: August 19, 2026

Hand Held Legend operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hand Held Legend is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 215-421-3048 or email us at support@handheldlegend.com or contact us at Hand Held Legend, LLC, 519 Davisville Rd, Unit 2, Willow Grove PA 19090, United States. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Your privacy choices

How to opt out of us sharing your data for targeted ads.

  • We collect data through cookies and may share it with advertising partners to show you more relevant ads on other sites.
  • Some US state laws may treat this as a "sale" or "sharing," and depending on where you live, you can opt out.
  • Depending on where you are, a Global Privacy Control signal counts as your opt-out for that device and browser.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Terms of service

The general rules for using our website and buying from us.

  • By using our site or buying from us, you agree to these terms. We may change them by posting updates here.
  • We may refuse service, refuse or cancel orders, and limit quantities, including orders that appear to come from resellers.
  • Prices can change without notice, and we may cancel orders if site information was inaccurate, even after you order.
  • Promotions, codes, and discounts can change or end anytime and may limit stacking or exclude some products.
  • We're not responsible for damage to your electronics or harm to yourself, and our liability is limited as far as law allows.
  • Our products are independent and not endorsed by or affiliated with Nintendo. Questions go to support@handheldlegend.com.

The summary above provides a brief overview. The full policy, including all applicable terms and conditions, is listed below.

Read the full policy Hide the full policy

TERMS OF SERVICE

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OVERVIEW

This website is operated by Hand Held Legend. Throughout the site, the terms “we”, “us” and “our” refer to Hand Held Legend. Hand Held Legend offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
We are not responsible for any damage that occurs to your electronics or any harm to oneself.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Suppliers may adjust colors of an item without notice. Product photos and install guides may not depict the most current version of the product.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - DISCOUNTS, OFFERS, COUPON CODES, WHOLESALE, PROMOTIONS, AND SALES

We reserve the right to modify, discontinue, or change promotions, coupon codes, discounts, sales, wholesale, and offers at any time without prior notice. All promotions, coupon codes, discounts, sales, wholesale, and offers are subject to specific terms and conditions, which may include, but are not limited to, restrictions on combining multiple offers, limitations on stacking discount codes, and exclusions of specific products or categories from eligibility for promotions. Wholesale discounts may not be available during certain sales, offers, or promotions. All of the aforementioned conditions may vary during certain sales, offers, and promotions. Sale time frames/duration in Eastern Standard Time may or may not be given at our discretion. 

SECTION 10 - US SALES TAX HOLIDAYS

During a short period of time, the sales tax that would normally be applied to certain purchases is suspended in some US States. For more information, please review this article. We use Shopify to host our website and checkout process. Shopify may not support sales tax holidays for certain states at this time. If you are placing an order during a tax holiday and the exemption is not reflected on the checkout page, we will need to create a custom invoice for you to mark your order as tax exempt. Please reach out to us at support@handheldlegend.com. 

SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hand Held Legend, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Hand Held Legend and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 17 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 19 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 841 Highland Ave Apt 252 Jenkintown Pennsylvania US 19046.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@handheldlegend.com.

SECTION 23 - TRADEMARK INFORMATION

Nintendo®, NES®, Super Nintendo Entertainment System™, Nintendo 64®, Nintendo GameCube®, Game Boy®, Game Boy Color®, Game Boy Advance®, Nintendo DS™, Nintendo 3DS™, Wii™, Wii U™, Nintendo Switch™, and all related names, logos, and trademarks are the property of Nintendo Co., Ltd. or its subsidiaries.

This product is an independent, third-party restoration or accessory product and is not endorsed, licensed, sponsored by, or affiliated with Nintendo Co., Ltd. in any way.

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